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Six Sigma analysis is initiated by formulating a problem statement. A classic example is a case at Raytheon Aircraft. There, the entire IT team has undergone some sort of Six Sigma training. The problem was an abnormally high number of servers for which no plausible reason could be found. The Six Sigma team identified the [...]
Adding value to a process is not as hard as it may seem. The first question you have to ask yourself is “does the added step or service give my customer something he or she desires?” Meeting the customer’s expectations, no going above the customer’s expectations, is how you add true value to [...]
Six sigma is gaining in popularity as one of the most business improvement initiatives. Major corporations such as GE and Motorola implemented six sigma principles for many years. However, in recent years, the six sigma methodology has gained widespread use in hospitals, banks, department store chains, call centers, and [...]
Six Sigma analysis is initiated by formulating a problem statement. A classic example is a case at Raytheon Aircraft. There, the entire IT team has undergone some sort of Six Sigma training. The problem was an abnormally high number of servers for which no plausible reason could be found. The Six Sigma team identified the [...]
Interesting when the economy does well how customers can be taken for granted with so many customers to choose from, organizations quickly forget those that placed them in their current state- customers. Ironically, the cost of acquisition to keep a client is less costly then trying to find a new one.
Recent research stipulates that advertising [...]
Recently I was asked to be interviewed for a podcast, and the interviewer asked me to pick a couple of articles from his website to comment on during the interview. As I reviewed the site and looked at a variety of articles, I selected two and decided that rather than just commenting on each, I [...]
If you ask an entrepreneur about the qualities it takes to be a successful business owner you will get a whole laundry list of terms that revolve around work ethic, vision, energy, ambition, and adventure. That’s because most see themselves as hard-charging cowboys. They rarely mention the word “cautious.”
But, if the CEO is [...]
Lean Manufacturing is being utilized by businesses of all sizes today. Although it took a few years to become mainstream, the success stories from mid-size to large corporations have pushed lean manufacturing down to very small organizations.
Most of the large corporations employ a few lean experts. Many mid-size and most small [...]
Change in any area of life is difficult, but for the overworked owner of a business that provides a professional service, change can, at times, seem near impossible. Usually we do not make the change until we are forced to or everything breaks down and it happens anyway. Here are some tips on how to [...]
“If we look only to the past or the present, we are certain to miss the future. ” John F. Kennedy is famous for having introduced the notion that we must embrace change and constantly look forward. Organizations that are constantly striving to keep one step ahead of their competition understand this very well. [...]