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You all remember the show Cheers. The bar where “everyone knows your name.” If you are in business and deal with customers, your customers need to know your name. The business world is extremely competitive. Americans are wising up and realizing they don’t want to work for the man, they want to work for themselves. [...]
An integral part of a job lies in customer service. It should not just be seen as an extension of our job. The most vital asset to a company is its customers. With them, businesses would cease to exist. When customers are satisfied, they not only help our business grow by continuing their relationship with [...]
The Oscar of Customer Service in 2008 Goes to USAA!
This year the national business award for outstanding customer service, considered the OSCAR of Customer Service went for a second year in a row to USAA, the Financial and Insurance Provider to the U.S, Military. (Reported in the March 2008 Edition of Business Week)
The news was [...]
We know that marketing to existing clients returns at least five times more bottom-line profit than the same dollar spent on marketing to acquire new clients. It just makes sense to take excellent care of current clients. Keep in constant touch with them and let them know you care. If you don’t, your competitor will. [...]
Do you remember the days of classic cars, the milk man, and going to a full service gas station? Remember when you went to the grocery store and the clerk knew your name or going to the bank to catch up on gossip? What happen to these times? Technology is what has happened. Although many [...]
Not long ago, as a professional consultant, I found myself giving away a lot of articles, tips, and supplemental information to an otherwise inactive client, before I stopped and shook myself with this perception:
“Gee, he hasn’t purchased anything from me in a year. Moreover, every time I tease him with a new product or service [...]
For 30 years we have been taught, as REALTORS we must be there for our clients. I hear it all the time from Agents across North America; “I want to be there for my clients.” What does ‘be there’ mean? Does ‘be there’ mean we are available 24 hours, 7 days a [...]
Our hero, Nano Name Tag, that underdog of underdogs, was spotted once again going into Law-Mart. What his mission was, we couldn’t be sure, but you can bet Niddlybot News was determined to find out.
First spotted in the candy aisle, Nano Name Tag for once looked idle, maybe even depressed. He was staring at a [...]
In spite of all the customer service information available, most businesses are totally clueless in how to develop loyal customers specifically to Points of Connection within the customer experience. Let me explain.
Recently, I had the opportunity to celebrate the 25th birthday of my daughter. We had a girls’ afternoon out. First, we saw the [...]
Office building cleaning is an industry that is booming. Every city has thousands of offices that need to be cleaned on a daily or weekly basis. This is to ensure that the building maintains a professional appearance every day. The cleaning service companies provide a variety of duties that help keeping the appearance of the [...]