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Did you know that your thoughts literally make or break your ability to attract local or global clients in large numbers? The frustrating thing is that many independent consultants and self-employed people are clutched by an unseen enemy, which is their thoughts, and their confusion is endless because they are not sure what has happened [. ..]
Using business organizing systems is vital to the successful growth of your business, no matter how small or large your business is. In expanding my own redesign and home staging business, I needed to implement organizing systems such as forms to track the projects I was working on. It is also important to examine the [...]
Good customer service is one of the most important part of your business. It’s essential to get repeat customers, the backbone of most businesses. And unsatisfied customers are always fast to spread their unhappiness. So here are a few tips about customer service:
1. Be polite and use appropriate style.
This is a must. Your clients will [...]
Off shore call centers provide business owners with the ability to outsource important business tasks. We have heard a lot of hype stating that most Australian companies rather go offline than staying local by employing the services of an offshore call center. This might be true for larger corporations but it also poses many risks [...]
“I would love my job if I didn’t have to deal with clients!”
How often have you heard or said that? Whether the client is internal or external, sometimes it seems that they are the very bane of your existence. Unfortunately, without clients, there would be no need for the rest if us!
Knowing that we can’t [...]
Business owners routinely quote the idiom “the Customer is always right” but many companies have a difficult time convincing customers that they really believe it. If your goal is to create a “lifetime” customer relationship, taking the position that business customer service works through a dynamic process will help you achieve it. Dynamic customer service [...]
In the business world, customers are always the key players in the 90% operation of each company. True enough, the saying customers are always right is what makes customers the powerful actors in the business world stage. But as business owners, do you have to really listen to their concerns considering that you have a [...]
A large part of customer service success is creating a seamless experience. Customer needs are anticipated; systems are in place; employees are trained. The company runs like a well-oiled machine. But what happens when the unexpected happens? Customers have an “unusual” request or they simply don’t know the rules of the [...]
Customer loyalty is very emotional. How is your business sparking the emotions? Read this customer service coaching tip that highlights how one company continues to create loyalty among its clients.
In marketing, everyone knows that lumpy mail gets open first. Why? Because people have been conditioned to receiving gifts and such a gift [...]
It should not be a trick question and in many organizations, it is.
Are all of the features and benefits that your company provides to its customers readily and easily accessible? And, do all of your employees know what the features and benefits are? Can they explain them?
Here is a little test for you. In your [...]