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There is a hard and fast rule that is often difficult for many individuals to come to terms with. The consumer is always in control. They will direct the price, growth and popularity of your product.
Customers may demand changes and you may learn to feel it is in your best interest to direct those changes.
I [...]
As fast as you can say business disaster, your business can go up in smoke. That’s what happened a while back to Castle Carpet One. Gone were thousands of dollars worth of equipment and carpet, plus two smaller businesses that were housed in the same building. Luckily the owners, Larry and Diane Cox, had plenty [...]
Fifteen years ago I had a complaint at a very well known Italian restaurant in Minneapolis. I still remember how badly the employee responded to my concern. In fact, I’ve used it in my customer service seminars. It shows the power we all have to give our customers a memorable experience.
Here are some rules I [...]
All business continuity analysis should be risk based, and risk prioritised to deal with the important business risks first. This means that any risks to your business need to be identified, examined and dealt with.
There are 4 options for dealing with each risk:
1. Reduce the risk. Reducing the risk falls into [...]
Have you ever thought about other ways to accept credit cards besides the computer and the internet? What if you have a glitch while placing your order online?
If you want to increase your business, you may want to consider accepting credit cards over the phone. A lot of businesses have incorporated this, and [...]
Case Study Background Information
A single Mom with online business ambitions became a website design client after experiencing total disaster the previous two years. The client is foreign born and speaks conversational English, so without adequate pc skills or the ability to create business correspondence in English, over the course of time she fell victim [...]
The UKs Records Management Society defines records management as, the process by which a company manages all the elements of records whether externally or internally generated and in any format or media type, from their inception/receipt, all the way through to their disposal. In this digital age many organisations have set up comprehensive systems [...]
Do You Have a Disaster/Recovery Plan?
With the recent onslaught of ice storms and flooding happening all over the US and Canada, as well as the hurricanes that ripped through Florida and the south earlier this year, many people are finding themselves faced with tremendous losses regarding both their homes and their offices. Most people [...]
In the face of a disaster, keep one thing in mind: If you can live through it, so can your business - most of the time. But you need to plan ahead.
Sadly, most small and home-based business owners won’t do that. It’s a tragic way to reduce the competition. But if you choose to prepare [...]
The Importance of Business Continuity Planning
Business Continuity Planning can offer protection from many potential risks that can threaten your company by disrupting critical business processes. These risks include traditional disasters like earthquakes, fires, floods, and tornados, as well as risks from terrorism (both physical and cyberterrorism), cybercrime, computer failures, theft and employee sabotage. Any one [...]
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