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By Bill Capodagli, management expert and best-selling author of The Disney Way and The Disney Way Fieldbook
Ask any CEO if he or she is committed to excellent customer service and the answer typically is, “Of course we are!” But ask why their organization’s service isn’t among the ranks of the Walt Disney Company, the Four [...]
Once the decision about opening a dollar store has been made time becomes money. The longer it takes to learn, plan, prepare and actually open the store, the greater the cost. That is money that could be going into more store inventory, advertising, or just into the back into the bank for a rainy day.
Fortunately [...]
In Human Resource (HR) and management circles nowadays there is much talk about Strategic Human Resource Management and many expensive books can be seen on the shelves of bookshops. But what exactly is SHRM, what are its key features and how does it differ from traditional human resource management?
SHRM or Strategic human resource management is [...]
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