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The mental approach to beginning an online endeavor is much different from that of an employee. If you are like I was, an employee, raised by employees, and have known nothing but being an employee for livelihood, then the first thing you are going to have to change is your way of thinking about [...]
A while back, a potential client provided me with some general
details of the writing work he wanted me to do for his company.
Then he asked me to send him a proposal.
Proposal?! I panicked as I tried to confirm with him what he meant by that since I had never done one before, at least not [...]
It’s so hard to find people who are willing to admit their mistakes. What happened to taking ownership of your own mistakes?
It appears to me that many organizations are training their customer-service staff not to admit mistakes. The logic is probably that admitting mistakes means taking responsibility for the wrong-doing.
For many reasons, many people find [...]
The use of self-serve checkouts continues to grow at an astronomical rate. Last year consumer spending at self-serve checkouts was up 35% over 2004.
When the concept of self-serve checkouts was first developed, retailers saw it as an opportunity to reduce the number of cashiers required to operate a store. All retailers placed a [...]
When you negotiate and lose control of the direction you’d like the negotiation to go in, how do you recover? What steps should you take to regain control?
Recently, business associates of mine sought and won a contract valued at $2.5 million. They were ecstatic, but they quickly realized they had one major problem. They did [...]
Are you being paid too lowly? How about having your customers paying you more? While many small businesses are competing on price, you may want to go the other way - increase your price.
Most small businesses are competing on price mainly because they are selling the same things. There is no innovation, little value created. [...]
You go into business to make money. For most people, they want to be in it for the long haul. Unfortunately, we have all heard statistics about the high number of businesses that fold. There are some easy steps you can take to promote and protect your business today by investing in [...]
Yield Management:
Ayield management system, which can also be referred to as revenue management, is a system that attempts to understand, anticipate and then react to consumer behaviour in order to maximise revenue/profit.
How Does Yield Management Work?
To acheive maximum revenue/profit, a yield management system needs to have an understanding of what has happened before and [...]
According to a recent study conducted by the Institute for Women’s Policy Research, if current wage patterns continue, a 25-year-old woman, working full time, will earn $523,000 less than the average 25-year-old man by the time they both retire at 65.
Want to get paid what you’re worth? Then consider these tips:
1. Banish the romance [...]
One of the questions we toss around at my negotiation seminars is: “When does a negotiation begin?”
To prove this isn’t an idle exercise, let me point to the time that I sold a commercial property. It was almost two years to the day after I had originally taken it off the market, having listed it [...]
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